Questions volunteers ask.

General questions

Yes. You must be logged in with an existing account to respond to a need. If you try to respond but are not logged in, you’ll see a pop-up that gives you the option of logging in or, if you do not already have an account, creating an account. Once you are logged in to your account, you’ll be returned to the need-information page to complete your response. Hooray!

Site managers can absolutely change passwords, but so can volunteers! If you forget your password, no worries! You can click the Forgot Password link on the login page. From there, you will be asked to enter your email address, and Get Connected will send you a password reset link.

While there isn’t any formal training available, you’ll find a plethora of articles and videos just for volunteers in the Volunteer section of the Help Center!

Great news. There’s no limit to your awesomeness! You can volunteer to any number of volunteer opportunities.

A volunteer with a Connect account can follow a program’s postings by becoming a fan. If you fan a program, you’ll be notified every time that program posts a new need or event on the site.

Volunteers can log their hours either by going to their Add Hours button on the top of their screen, or utilizing self check-in.

Unfortunately, no. Your Connect experience is totally yours and there isn’t a way to “friend” or connect fellow site users.

You can export your hours from an Hours tab, or you can really have some fun and download an attractive, easy-to-read volunteer résumé that highlights your volunteer activity for a selected date range. This print-out includes graphs showing volunteer hours by month and what types of volunteer work has been done. The data shown on the résumé is pulled from your need responses and submitted volunteer hours. You can learn how to access and utilize the résumé here!

All site users have the option of “opting out” of all messages coming from your site, including email blasts and automated notifications. Volunteers can opt out using two methods:

• By clicking the Unsubscribe link included in email messages generated from your site.

• By going to their profile and changing the email setting, as described in Managing Your Volunteer Profile.

A volunteer’s best bet is to reach out to their local site manager. You may remember at the beginning of the training we mentioned the Contact Us button at the bottom of every page. When a user clicks Contact Us, their email system will open with an email that is addressed to that Connect platform’s manager, who should be able to answer all the good questions about the site.

Connect with us!


Office address.

Elm and Carlton Streets
Buffalo, NY 14263

Phone number.


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